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You need an email address to start the order process. We recommend that you register for a THE LIST account so that you can start adding your favorite pieces to your wish list and easily place an order. As a member of THE LIST, you will also be able to:
On THE LIST an IPO is an Initial Product Offering. IPOs are new, highly demanded, unique, exclusive globally-sourced products that are available for a limited period of time only and are sold at dynamic prices. If you buy a product during an IPO, you will be able to purchase this product, with no VIP status, waiting list or queue required, and delivery guaranteed.
IPOs you can currently only shop through THE LIST mobile application.
IPOs are sold at dynamic prices and are available for a limited period of time only.
An IPO opens with an initial listing price which is often the recommended retail price of that item. Depending on the dynamics of demand, supply and time the current price may change over time and you may pay more or less than the initial listing price.
While an IPO is open, you can place your order at the current price, i.e. the real-time selling price of the IPO. You usually only pay a deposit and the remaining balance, once the piece is ready to ship. For IPOs that are immediately available, you pay the full amount when placing the order.
Due to the pre-sale nature of the IPOs a longer waiting period between the date you place the order and the date the IPO is ready for delivery may apply. The estimated delivery window is indicated on the product detail page of the IPO.
Simply follow the 'Forgot your password?' link on our Sign In page and enter your email address. You'll then receive an email to reset your password.
Stay informed of new arrivals, trends, exclusive collaborations and promotions by entering your email address on 'THE LIST News' at the bottom of our homepage. Email preferences can be easily managed under 'My Account'.
At THE LIST you can shop in a number of ways. Browse the site using the drop down menus (Fashion, Watches, Jewelry, Home) or if you know exactly what it is you're looking for, you can use the search function which is always located at the top center of our page.
Placing an order is easy at THE LIST. Here’s how it works:
For further assistance, please contact our Customer Care Team at [email protected] or on our number + 44 11 33 20 88 20(Rest of the World) +1 (845) 243-2550 (United States). Available Monday to Friday 12pm - 9pm GST - Monday to Friday 8am - 5pm GMT - Monday to Friday 8am - 1pm EST.
We aim to provide a fair opportunity to shop our most coveted products and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping cart or wish list does not reserve it.
All of our products have been expertly curated from the world’s best luxury boutiques and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them or the item is vintage and they are not available anymore.
Your order will be carefully packaged by our partner to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the partner.
At THE LIST you are shopping pieces from our luxury partner boutiques around the globe, expertly curated for you by our team. Prices are determined by each individual partner, therefore the price of the same item may vary depending on your location and where you order an item from. However, due to the international product sourcing we are able to offer a significant price advantage of approximately 30% compared to regional retail.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD at a competitive exchange rate.
If you pay by debit card or credit card, THE LIST will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken, once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
We currently accept the following payment methods:
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our THE LIST Privacy Policy.
Every order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.
Once your order has been confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-4 days after dispatch, depending on your location and chosen shipping method.
We will keep you updated with tracking information. You can also follow the progress in your THE LIST account under ‘My Orders’. If you ordered from multiple partners of THE LIST, please bear in mind that your items will arrive separately.
THE LIST ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan and Mexico), the price you pay to THE LIST will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.
For US customers, THE LIST does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information in the Orders & Shipping section.
While The LIST ships internationally, the partners on our site can determine where their goods are distributed and some items may not be available to purchase in every region. Some exotic items may also be restricted by local customs in the country you are shipping to.
Please note: Real fur and exotic skins cannot be shipped to the state of California. We are also unable to ship jewellery (including costume jewellery) or fur goods to Russia. Feel free to contact us for further information.