Our partner boutiques set their own return policies for products on THE LIST. You’ll find the policy for each item on the product detail page.
You can also see the partner’s return policy when you enter our secure checkout.
Some partners are not able to accommodate returns for certain pieces. Therefore please always check the partner’s return policy before submitting your order. If returns are offered by the partner, the return needs to be initiated within 7 days of delivery. To book a returns pick-up:
Go to 'My Orders' in your THE LIST account and select your order
Select the item(s) for return and fill in the online form to initiate the return
We will send you an email with full instructions on what to do next
If you are returning items to multiple THE LIST partners, please request a separate collection for each one under My Orders. Prepare your package with the returns documents enclosed in your order:
Prepare your package with the documents enclosed in your order. Attach the return label and a signed return invoice, if you received one, to the outside of your box.
Place the item(s) with all original packaging inside the box and leave it open for the courier to check the contents.
Wait for the courier to contact you to arrange a convenient pick up time. Your package will be picked up at your chosen address.
You’ll receive an email from us once your return is received. For a quick refund please ensure that all items meet the conditions of our returns policy.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused. New items must be returned with all tags attached and the original packaging included.
New footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please ensure not to mark the soles or damage the shoe box.
If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Watches, vintage, art and interior items and special orders are non returnable.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information or contact Customer Care for assistance.
Customised and Vintage Items
Due to the nature of personalised and monogrammed items, returns, changes or cancellations are only possible in exceptional cases and at the discretion of THE LIST and the relevant partner, unless the customised items were damaged or faulty when delivered to you.
For any return or cancellation requests, THE LIST reserves the right to offer a store credit for the relevant partner rather than a monetary refund, on a case by case basis. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights.
Please keep in mind that although customised items have an approximate 4-6 week lead time before they are ready to be shipped to you, payment will be taken shortly after you submit your order.
Vintage, pre-worn goods sold at THE LIST have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.
If any of your purchases arrive in a flawed or faulty condition, please contact Customer Care for assistance with your return.
We are currently not able to offer exchanges. Instead, all items should follow the returns process, and a new order needs to be placed for the replacement items.
Please contact Customer Care for assistance and we will be happy to arrange a return for you, where possible.
It is our aim that every item arrives to you in great condition. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Care as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
Once your return has been received and accepted by our partner boutique, your refund will be completed via the original payment method, excluding any import duties, taxes and delivery costs. Please note that refunds can take up to 21 working days to show on your account due to varying processing times between payment providers. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.
After placing an order, you will receive an email confirmation from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, it will be picked up at the relevant THE LIST partner and shipped within 1-2 business days.
Depending on your location, delivery will normally take 2-4 business days from dispatch. We’ll certainly keep you updated with tracking information.
If you order from multiple THE LIST partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
As your purchase will be prepared quickly for dispatch, please contact Customer Care as soon as possible to cancel or make any changes to an order. Unfortunately we’re unable to cancel an order once it has been processed by a THE LIST partner.
Further information on cancelling and returning an order can be found in our Returns & Refunds Policy.
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